One points balance
Guests carry a single points balance across kiosk, app, web and in-store — never fragmented across channels.
INFI LOYALTY
Loyalty is a business result. Not a points program.
Every interaction — kiosk, app, website, the moment a guest walks in — is loyalty. INFI turns one-time orders into regulars, on the POS you already run.
One profile across Kiosk · Online · Mobile app · Website
+150 ptsearned at the kiosk
Reward appliedredeemed online
One record, not five
The same wallet on every surface.
Earn at the counter, redeem on the phone — one customer, not five strangers.
ML
Maria L.One guest record
1,240 pts
earned & redeemed on every surface ↓
Console
Merchant back-office
Sets the rules · sees every profile
1,240 pts
Kiosk
Self-ordering
Guest signs in, earns 150 pts
1,240 pts
Online
Web ordering
Redeems a reward at checkout
1,240 pts
Mobile app
Your branded app
Wallet + “reward ready” push
1,240 pts
Website
INFI Sites
Loyalty sign-up captures the guest
1,240 pts
Earn & redeem
Earn everywhere. Redeem anywhere.
Points earned on any channel land in one balance, redeemable at any checkout.
- One points balance — never split across channels.
- Five reward types — free item, item % or $ off, order % or $ off.
- QR loyalty scan — sign in at the kiosk in a tap.
- Refund-safe points — refunds reverse them automatically.
Channel-based activation
Turn loyalty on where it pays.
Start kiosk-only, then switch on online and mobile — per location, when ready.
- Per-channel control — Kiosk, Online, Mobile, independently.
- Earn three ways — by amount, visit, or item.
- Point expiry & terminology — name points, set inactivity rules.
- Phased rollout — built for franchises & chains.
KioskSelf-ordering
Online orderingWeb checkout
Mobile appBranded app
Third-party appsOff — protect margin
Customer management
Every guest, one record.
Every order rolls into one searchable profile with points, spend and history.
- Unified profiles — search by name, phone or email.
- Points & history — balance, adjust, full earn/redeem feed.
- Order insights — spend, visit frequency, average order, top items.
- Smart Tags & segments that feed campaigns. Turn segments into campaigns with INFI REACH
Customers
+ Create a customerSearch by customer name, phone number, or email
| Name | Phone | Loyalty | Points | |
|---|---|---|---|---|
| Maria Gonzalez | (630) 555-0142 | maria.g@gmail.com | Enrolled | 240 |
| Aisha Patel | (847) 555-0173 | aisha.p@gmail.com | Enrolled | 1,240 |
| James Carter | (312) 555-0199 | jcarter@outlook.com | Not enrolled | 0 |
| Diego Romero | (773) 555-0108 | — | Enrolled | 85 |
| Sofia Nguyen | (630) 555-0166 | sofia.n@icloud.com | Enrolled | 560 |
Your program, your rules
Build the rewards. Set the rules.
Build the redeem catalogue, set earn rules, sync with Square loyalty.
- Five reward types — point cost, eligible items, limits, schedule.
- Active / Scheduled / Expired states with per-reward usage caps.
- Earn rules — points by spend, visit or item.
- Square loyalty sync — points unified across INFI and Square.
Rewards
+ Create a RewardActive 4Scheduled 1Expired 2Archived 3
| Reward Name | Points | Type | Redeemed | Status |
|---|---|---|---|---|
| Free Coffee | 100 | Free Item | 37 / ∞ | Active |
| Free Featured Item | 50 | Free Item | 214 / ∞ | Active |
| $5 Off Lunch | 250 | Item-based $ OFF | 12 / 50 | Scheduled |
| 15% Off Order | 500 | Order-based % OFF | 8 / ∞ | Expired |
Sign-ups & win-back
Capture the guest. Bring them back.
A phone number turns a one-time order into a member INFI keeps warm.
- One-tap kiosk sign-up — a phone number starts earning.
- Welcome email after a guest's first order.
- Stored-value wallet & one-tap reorder.
- Native email campaigns to the segments you build.
Earn rewards
Enter your phone
number to earn points
(630) 555-01_
1234567890⌫
Continue
Earn 1 point for every $1 spent
In the box
A full loyalty & CRM stack — no add-ons.
Everything below ships in the box — no plugins, no extra fees. Spin the sphere and tap any capability to see how it works.
Drag to spin · tap a capability
Earn by amount, visit or item
Choose how points are earned — by spend, by visit, or by specific items — to fit how your restaurant runs.
Channel-based activation
Turn loyalty on per channel, so you control exactly where guests earn and redeem.
Item & order rewards
Reward whole orders or specific items with free items, percentage or dollar discounts.
Stored-value wallet
Guests preload and reload a balance, paying in a tap while you keep the float.
QR loyalty scan
Scan a QR at the counter to link a visit to a guest’s account in seconds.
Customer profiles
Every order builds a unified profile — contact, history and spend in one place.
Smart Tags & segments
Tag and segment guests by behavior to send the right offer to the right people.
Welcome email
New members get an automatic branded welcome — the first step of the habit loop.
Promo codes
Issue codes and automatic discounts that apply across every ordering channel.
One-tap reorder
Members reorder their usual in a single tap once they’re signed in.
Refund-safe points
Refunds correctly reverse the points earned, so balances never drift out of sync.
Square loyalty sync
Loyalty stays in lockstep with Square so your register and INFI always agree (Square only).
Multi-store & chains
One program and one balance across every location for multi-unit brands.
1
Wallet — shared across every channel
5
Reward types — item & order based
3
Ways to earn — amount, visit or item
0
Silos — one guest record, not five
4.9
★★★★★Highest-rated ordering partner
on the Square App Marketplace
on the Square App Marketplace
Thousands of restaurants98% rate INFI five stars
Keep every guest you earn.
Built for restaurants — not retail loyalty bolted onto food. One guest record that follows them everywhere they order, and keeps bringing them back.
FAQ
Frequently asked questions
Do I need to replace my POS to use INFI Loyalty?
No. INFI Loyalty runs as its own layer on top of the register you already use — Square, Toast, Clover, Lightspeed or HungerRush — so you keep your POS and the workflow your staff already knows. Because the program lives in INFI rather than inside your POS, your guest profiles and points balances stay yours even if you switch point-of-sale down the road. Here's why POS-agnostic loyalty keeps your guest data portable.
Can guests earn points on one channel and redeem them on another?
Yes. Every order — self-ordering kiosk, online ordering, your branded app, website or in-store — rolls into one guest profile with a single points balance, so points earned at the counter are redeemable online and vice versa. It's one customer record instead of five strangers, and refunds automatically reverse the points they earned so balances never drift out of sync. See what one loyalty program across every surface looks like in practice.
How do guests sign up, and will it slow down ordering?
A guest joins with just a phone number — one tap at the kiosk, or a QR loyalty scan, starts them earning, and they get an automatic welcome email after their first order. The ask sits at a natural pause in the flow rather than gating the order behind a sign-up wall, so enrollment doesn't cost you the sale. More on capturing guest data at the kiosk without hurting conversion.
What kinds of rewards can I offer, and how are points earned?
You build the redeem catalogue from five reward types — free item, item percentage off, item dollar off, order percentage off, and order dollar off — each with its own point cost, eligible items, usage caps and schedule, and states for Active, Scheduled or Expired. Points can be earned three ways: by amount spent, by visit, or by specific items. You can also name your points and set inactivity and expiry rules to match how your restaurant runs.
Is loyalty a separate add-on, or is the customer CRM included?
It ships in the box — INFI is a full loyalty and CRM stack with no plugins and no extra fees. Every order builds a unified customer profile you can search by name, phone or email, showing points, total spend, visit frequency, average order and top items, plus Smart Tags and segments you can turn into email campaigns. You can also start kiosk-only and switch loyalty on for online and mobile per location when you're ready.