How 1,800 Restaurants Are Driving Double Digit Lifts in Order Value
What Do 1,800 Restaurant Operators Have in Common?
Operators who grow with INFI don’t stumble into it. They follow a guided path from setup to optimization, and the results show up fast. A Cuban fast casual saw kiosk sales climb 25.2% in week one, transactions rose 14.3% and average ticket size went up 9.6%. Year-over-year, that same week showed a 44.2% lift in kiosk sales.
You might call it a one off at a glance, but it’s more than that. This is what happens when restaurant technology comes with a plan—and we have 1,800 operators to prove it.
The Gap Between Buying Tech and Growing With It
What’s harder to see is why the gap exists between a good week and a great one. A kiosk configured with the right upsell logic, combo structure, and AI prompts builds a larger ticket on every transaction.
INFI’s AI upsell feature drives a 33% increase in average order value for orders where cross-sell converts. That’s the current benchmark across operators who’ve completed guided implementation and optimization. The operators hitting those numbers aren’t doing anything unusual, they’re just following a proven path.
See what growing with INFI’s Guided Growth approach looks like
What Guided Growth Actually Looks Like
From day one, an INFI team member works alongside you: setting up ordering logic, configuring upsell sequences, structuring combo plans, and making sure your menu works the way a high-converting menu should.
That process produces real results. A Cuban fast casual restaurant in INFI’s case study tracked every metric from launch. Week one after going live:
- 25.2% increase in kiosk sales
- 14.3% increase in transactions
- 9.6% increase in average ticket size
- 44.2% year-over-year increase for that same week
Those numbers came from the combination of restaurant technology and guided implementation, built around how that specific restaurant operates.
Read the full Sophie’s Cuban case study
The Metric Operators Miss
Cross-sell performance is the metric some operators miss entirely. Standard POS systems don’t track it, but INFI’s Merchant Console does.
Cross-sell reports show exactly which upsell prompts are working, which AI recommendations are converting, and where your menu is leaving revenue behind. Most operators are flying blind on the exact revenue line that grows fastest with the right configuration.
Three Channels, One System
Your kiosk customer and your mobile customer are the same person on different days. Most restaurant technology treats them like strangers.
INFI unifies self-ordering kiosks, mobile, and online ordering into one system. Guest behavior follows the relationship across channels so ticket data, order history, and loyalty signals all live in one place, and every channel benefits from what the others learn.
For operators thinking about growth, adding channels for the same customer compounds faster than adding locations alone.
Learn more about INFI’s unified ordering solutions
What the 1,800 Operators Know
The 1,800 operators working with INFI share one thing: they treat technology as infrastructure. A kiosk without a growth strategy is a screen with a menu. The difference between processing orders and growing a business is what happens between installation and optimization and that gap is exactly where INFI operates.
Ready to See the Playbook?
If you want to understand what our guided growth approach looks like for your specific operation, talk to an INFI growth specialist. We’ll walk you through the implementation process, show you the upsell logic, and give you a clear picture of what the numbers can look like in your first 30 days.
